FIRST LINE MANAGEMENT - Identifying the characteristics, qualities and skills of a successful manager; Basic characteristics of a manager; Responsibilities of the manager; Essential skills for effective management; Teams and interaction

LEADERSHIP SKILLS - The manager’s role as leader; Principles of self management; Effective team building; Communication with team members and managers

ORGANISATIONAL SKILLS - The importance of organisation; Time management and effectiveness; Prioritising tasks; Meetings; Paperwork organization

DECISION MAKING SKILLS - The six-step approach to decision making; Problem solving principles

MOTIVATING OTHERS - The theory of motivation; motivating others through goals, standards and responsibilities; Rewards as motivators; Principles in applying motivational techniques

DELEGATION - Team leading requires delegation; examining the manager’s job; knowing your team members; planning delegation; Strategies in delegation

TEAM WORK - Team building and the work environment; Goal setting and teamwork; Communication and problems in teamwork; Apply problem solving in teamwork

 APPRAISAL - Appraising effectiveness; interviewing skills; Recordkeeping of appraisals

DISCIPLINE - Discipline essential in organisation management; Prevention and on time problem solving; Handling discipline problems; Conducting disciplinary interviews

MANAGING CHANGE - Reactions to change; Resistance to change; Identify and plan for change; Examine training needs; implementing change and delegation techniques; Evaluating results

TRAINING AND DEVELOPMENT - Training and development as an ongoing and necessary process; the 5-step approach to instruction; Ten ways to effective learning; Training yourself

RECORD KEEPING FOR SUCCESS - Importance of keeping good records; Business Records; Employment Records